Sainapse reads the tickets, documents, and account signals your teams already work, then completes the work inside Salesforce, ServiceNow, SAP, or Freshdesk. Backed by Accel.
About the role
Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product. As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.
What they're looking for
- Location: San Francisco, in person, travel to customer sites as needed
- Type: Full time
More about this role
Type: Full time
Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product.
As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.
Embed with customer operations and technical teams to understand the real workflow, not only the stated requirements.
Translate ambiguous needs into architecture, milestones, success metrics, risks, and launch criteria.
Build and debug integrations across helpdesks, CRMs, ERPs, APIs, identity systems, data stores, and customer infrastructure.
Configure and extend AI workflows, retrieval, tools, guardrails, and human escalation.
Execute agreed evaluations and operational readiness plans covering quality, observability, rollback, security, and sign-off. Coordinate UAT, shadow or copilot operation, and a controlled production ramp.
Communicate clearly with frontline operators, engineering teams,...
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