Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and agents drive success together through a unified AI, data, and Customer 360 platform. Backed by NEA.
About the role
Own the end-to-end client relationship for assigned Federal Civilian and Tribal Nations accounts, acting as the primary steward of program success, delivery health, and expansion strategy. Conduct unified "One Salesforce" account pursuits — aligning License Sales, Product, and Customer Success — to chart a clear path for digital and agentic transformation.
What they're looking for
- Significant experience leading customer experience, digitization, or sales/service/marketing transformation programs — either as an internal leader or as an external consultant (Salesforce platform experience preferred)
- Experience selling and/or delivering Professional Services in a Salesforce or Global System Integrator-type environment
- Deep experience working within U.S. Federal agencies and navigating government delivery, funding, and procurement processes, US Federal contracting experience required
- Proven track record operating as a "player-coach" — able to command a boardroom, navigate complex environments, and convert strategic visions into multi-million dollar commercial mandates
- Strong executive presence with demonstrated ability to influence C-suite and senior government stakeholders
- Prior leadership experience within Professional Services sales
More about this role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Account Partner Senior Director is the strategic orchestrator of the account — combining the organizational rigor to manage complex, multi-year workstreams with the executive presence to align C-Suite and senior government stakeholders. This role leads growth across US Federal Civilian agencies (Labor, Treasury, DOI, DoE, GSA, and others) and US Tribal Nations, owning the...
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