Salient automates collections, servicing, regulatory audit, insurance claims, and dispute resolution for consumer lenders. Backed by Y Combinator and a16z.
About the role
We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers.
What they're looking for
- • You've owned number reputation or outbound deliverability for a high-volume calling operation
- • You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes
- • You've managed carrier and CPaaS vendors, and you know how to escalate effectively
- • You're comfortable with SQL and CDRs, and you measure before you change things
- • You communicate clearly with lender operators, compliance teams, and engineers
- • You verify changes yourself with test calls and recordings rather than assuming they worked
More about this role
Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer...
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