Startups · AI

Customer Success Associate

Samaya AI · New York, New York, United States · On-site

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About Samaya AI

Trusted by leading financial institutions, Samaya AI accelerates research, automates complex workflows, and delivers sharper investment insights with speed and precision. Backed by NEA, AI Grant and Air Street.

About the role

This is an opportunity for someone early in their career who wants real ownership of enterprise relationships from day one. You'll join Samaya's customer success team, working directly with analysts and portfolio managers at some of the largest banks, hedge funds, and asset managers in the world, helping them bring Samaya into their day-to-day research and diligence workflows.

What they're looking for

  • 2+ years of front-office experience, ideally in capital markets, at a bank, hedge fund, or comparable firm
  • Strong communication and presentation skills, comfortable running a room or a demo
  • Comfortable owning ambiguity
  • Based in (or willing to relocate to) New York
  • Prior customer-facing, sales, or client-relationship experience
More about this role

Samaya AI builds Expert AI Agents for investment professionals, supporting high-stakes investment workflows across leading financial institutions. By combining finance-specific AI models with deep reasoning over institutional context and global markets, Samaya helps investors go from information to conviction. Samaya is deployed at enterprise scale across hedge funds, asset managers, and banks, including more than 12,000 professionals at one of the world's largest financial institutions.

This is an opportunity for someone early in their career who wants real ownership of enterprise relationships from day one. You'll join Samaya's customer success team, working directly with analysts and portfolio managers at some of the largest banks, hedge funds, and asset managers in the world, helping them bring Samaya into their day-to-day research and diligence workflows. You'll own relationships from onboarding through renewal, and you'll thrive here if you're curious about how AI is reshaping financial services and want to build credibility with sophisticated buyers early in your career.

  • Run regular customer touchpoints to collect feedback, support onboarding, and confirm satisfaction

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Read the full posting on Samaya AI's site ↗

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