Backed by General Catalyst and a16z.
About the role
Samsara’s Mid-Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s Mid-Market customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Mid-Market SaaS experience preferred
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Diplomacy, tact, and poise under pressure when working through customer issues
More about this role
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Samsara’s Mid-Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products....
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