Backed by General Catalyst and a16z.
About the role
Samsara’s Enterprise Services team uses a high touch engagement methodology to guide our largest customer segment, ensuring they adopt Samsara and continuously gain business value from our products. We use data and automation to ensure all customers receive a high level of service and onboard to our platform successfully. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience managing as services team, including experience supporting complex, multi-stakeholder enterprise deployments
- Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred
- This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
- Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
- Experience with a customer success CRM such as Gainsight and/or PSA tool
- Solutions-oriented with strong problem solving skills
More about this role
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Samsara’s Enterprise Services team uses a high touch engagement methodology to guide our largest customer segment, ensuring they adopt Samsara and continuously...
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