Startups · AI

Customer Support Lead

Sazabi · San Francisco · On-site

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About Sazabi

Autonomous alerts. Conversational debugging. Coding agent integrations. Sazabi is a new, AI-first approach to observability. Built for teams who ship fast. Backed by Y Combinator.

About the role

Build lightweight systems for support, onboarding, and success Create documentation, guides, and content that scale support

What they're looking for

  • Strong technical intuition—you can debug issues, not just route tickets
  • Excellent communication skills (clear, fast, empathetic)
  • High ownership: you don’t drop problems, you solve them
  • Comfort working directly with developers and understanding their workflows
  • Ability to thrive in ambiguity without rigid support processes
  • Bonus: experience in devtools support or early-stage startups
More about this role

In 2026, we're on the verge of an "infinite software crisis." How will we support, maintain, and operate the explosion in application development?

Our answer is Sazabi: the AI-native observability platform for fast-moving engineering teams.

Sazabi gives teams a single place to ask questions about their production systems in plain language, automatically visualize what's happening, and get to the root cause 10x faster. No tedious instrumentation. No dashboard configuration. No alert tuning. Just answers.

We're backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more.

Be the front line of Sazabi: helping users get value fast

Debug real customer issues using Sazabi itself

Turn user pain into product insights and improvements

Build lightweight systems for support, onboarding, and success

Create documentation, guides, and content that scale support

Work closely with engineering to resolve issues and ship fixes

Strong technical intuition—you can debug issues, not just route tickets

Excellent communication skills (clear, fast, empathetic)

High ownership: you don’t drop problems, you solve them

Comfort working...

Read the full posting on Sazabi's site ↗

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