About Scene Health Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Backed by Kapor Capital.
About the role
As an Adherence Coach, you play a key role in delivering video-based patient engagement and medication adherence support as part of Scene’s digital care model. Acting as an extension of the clinical nursing team, you serve as a patient connector and support partner who engages patients through asynchronous video interactions, personalized video feedback, and digital messaging to reinforce consistent medication-taking behaviors and support positive health outcomes.
What they're looking for
- Review assigned asynchronous patient medication videos within established turnaround times and document adherence accurately per program protocol
- Confirm proper oral medication ingestion and identify barriers to adherence
- Deliver personalized video feedback and coaching to reinforce correct medication-taking behaviors and provide encouragement
- Use video messaging, phone, and SMS to support ongoing patient engagement and adherence
- Conduct proactive outreach to patients who miss submissions or show declining adherence
- Support re-engagement efforts for patients at risk of attrition
More about this role
Adherence Coach
Job Overview
As an Adherence Coach, you play a key role in delivering video-based patient engagement and medication adherence support as part of Scene’s digital care model. Acting as an extension of the clinical nursing team, you serve as a patient connector and support partner who engages patients through asynchronous video interactions, personalized video feedback, and digital messaging to reinforce consistent medication-taking behaviors and support positive health outcomes.
In this role, you will review patient medication videos submitted through Scene’s proprietary adherence platform and respond with motivational, supportive video-based coaching to guide patients through their treatment journey. You will help patients overcome barriers related to medication adherence and social determinants of health while connecting them to appropriate resources and services.
Your goal is to build trust and accountability through engaging video communication, encourage ongoing program participation, and empower patients to take an active role in managing their health.
The ideal candidate is highly detail-oriented, metrics-driven, adaptable in a fast-moving environment, and...
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