About Scene Health Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Backed by Kapor Capital.
About the role
As an Outbound Enrollment Specialist, you will be responsible for high-volume outbound outreach to eligible program participants and enrolling patients into a high-touch health program supporting their medication adherence and lifestyle changes. This role is key to introducing Scene services to potential patient members for enrollment. The enrollment specialist must excel at connecting with the patient via phone and discovering what patients need through outbound communication.
What they're looking for
- 1.5+ years of experience in health education, patient engagement, or a related healthcare role
- Experience in a sales, patient enrollment, patient onboarding, or call center environment
- Background in health coaching, public health, or community health work
- Strong interpersonal skills with the ability to engage in warm, empathetic conversations
- Excellent verbal and written communication skills
- Experience conducting outreach via phone, SMS, and video communication
More about this role
As an Outbound Enrollment Specialist, you will be responsible for high-volume outbound outreach to eligible program participants and enrolling patients into a high-touch health program supporting their medication adherence and lifestyle changes. This role is key to introducing Scene services to potential patient members for enrollment. The enrollment specialist must excel at connecting with the patient via phone and discovering what patients need through outbound communication. Once patient needs are identified, we rely on the Outbound Enrollment Specialist to guide and direct patients into our services ecosystem. Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every step of the way. You will communicate with patients via phone calls, SMS, and video check-ins to help them overcome barriers and stay engaged in their care.
- Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment. This role supports both inbound and outbound support but primarily focuses on outbound calling and texting.
- Leverage best-practice listening skills to hear...
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