AI insights for consumer products. Backed by Techstars.
About the role
We’re hiring a Customer Operations Lead to own the operating layer between customers, product, and engineering. This is not a passive customer success role. You will run customer check-ins, ask good questions, identify what matters, translate customer pain into product requirements, and make sure follow-ups happen without the founder chasing them.
What they're looking for
- You are unusually organized. You do not need to be reminded three times
- You are fast. You would rather send a good follow-up today than a perfect one next week
- You ask good questions. When a customer says, “Can you add this report?” you ask what decision they are trying to make, how they do it today, what happens if they get it wrong, and how often it matters
- You are comfortable with messy data, messy customers, and messy early-stage company reality
- You can write clearly. Your notes, tickets, and customer updates are specific enough that other people can act on them
- You have good judgment. You know when to say “yes,” when to say “not yet,” when to ask for more context, and when to escalate
More about this role
We’re hiring a Customer Operations Lead to own the operating layer between customers, product, and engineering.
This is not a passive customer success role. You will run customer check-ins, ask good questions, identify what matters, translate customer pain into product requirements, and make sure follow-ups happen without the founder chasing them.
You should be fast, organized, curious, and comfortable with ambiguity. You should be able to talk to a retailer, understand what they are really asking for, separate urgent from noisy, and turn the signal into clear internal next steps.
The goal is simple: customers feel deeply understood, product learns faster, and nothing important gets dropped.
You will run customer check-ins and make them useful. That means coming prepared, asking specific questions, pushing for examples, clarifying business impact, and ending every call with clear next steps.
You will not simply say yes to every request. You will learn how to understand the underlying problem, identify whether it is a product gap, data issue, workflow issue, training issue, or one-off request, and route it appropriately.
You will turn customer conversations into clear Linear...
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