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Executive Customer Success Leader

Security Scorecard · Remote · Remote

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About Security Scorecard

Protect your supply chain and manage third-party cyber risk with SecurityScorecard. Trusted by 25,000+ organizations for continuous vendor monitoring and TPRM. Backed by Sequoia and GV.

About the role

We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for:

What they're looking for

  • High-Level Management: Ability to design lean, excellent processes that drive global efficiency
  • Command: Enthusiastic and energetic in nature, able to lead a room and drive a culture of excellence
  • Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets
  • Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC
  • Communication: Effective verbal and written communication with the ability to lead senior-level engagements
  • 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth
More about this role

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s,...

Read the full posting on Security Scorecard's site ↗

Customer Success

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