Protect your supply chain and manage third-party cyber risk with SecurityScorecard. Trusted by 25,000+ organizations for continuous vendor monitoring and TPRM. Backed by Sequoia and GV.
About the role
We are looking for a strategic and highly collaborative Senior Manager, Customer Marketing to lead our customer lifecycle, retention, and advocacy initiatives. In this role, you will be the voice of the customer within the marketing team, designing campaigns and programs that drive engagement, loyalty, cross-sell/upsell revenue, and brand advocacy.
What they're looking for
- Experience: 7+ years of marketing experience, with 3–5 years in customer marketing, lifecycle marketing, or customer success enablement — B2B SaaS strongly preferred, cybersecurity a plus
- Expansion track record: Demonstrated success building signal- or trigger-based upsell campaigns that produced measurable cross-sell pipeline in an installed base
- Leadership: Proven experience managing programs independently and leading cross-functional initiatives, people management experience a plus
- Advocacy expertise: A strong portfolio of customer-driven content (case studies, videos) and experience managing review platforms or advocacy software
- Analytical skills: Strong ability to interpret data, measure ROI, and make data-driven decisions across the customer lifecycle
- Communication: Exceptional written and verbal communication, with the empathy and presence to build rapport with C-level executives and practitioners alike
More about this role
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s,...
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