Selector AI is a platform for operational intelligence of multi-cloud infrastructure and performance-sensitive managed services. Backed by Atlantic Bridge.
About the role
Our solutions are used by leading Telecom, Media, Health Care, Finance, Retail, Professional Sports, and Fortune 500 enterprise organizations around the world. Our novel approach and rapidly expanding footprint position us for continued growth as a category leader.
What they're looking for
- Looking for 3-5 years of experience in the relevant field
- Outcome-Oriented Mindset: Proven ability to manage customer journeys based on desired business outcomes rather than just managing tasks or tickets
- Strategic Communication: Exceptional ability to maintain executive alignment and act as a trusted advisor, with the seniority to lead QBRs that focus on business value and ROI
- Data-Driven Account Management: Demonstrated skill in using usage telemetry and health indicators to make evidence-based decisions about account strategy and risk
- Process & Governance Experience: Experience building or utilizing structured frameworks for account management (e.g., the "Track/Epic" model) to manage complex customer lifecycles
- Collaborative Partnership: Deep experience working in "two-in-a-box" or similar cross-functional delivery models, where business owners and technical counterparts share accountability for success
More about this role
About Us
Selector is building an operational intelligence platform for digital infrastructure. Using an AI/ML-based analytics approach, the platform provides actionable, multi-dimensional insights to network, cloud, and application operators. It helps operations teams meet their KPIs through seamless collaboration, a search-driven conversational experience, and automated data engineering pipelines.
Our solutions are used by leading Telecom, Media, Health Care, Finance, Retail, Professional Sports, and Fortune 500 enterprise organizations around the world. Our novel approach and rapidly expanding footprint position us for continued growth as a category leader.
Perks: discretionary PTO, health insurance, 401k, bonus potential, and more.
About the Role
At Selector, we operate on a "two-in-a-box" model: the Customer Engineer (CE) leads technical architecture, validation, and engineering requirements, while the Customer Delivery Manager (CDM) leads the business relationship, adoption, and value realization.
As a CDM, you are the owner of the customer business outcome . You are accountable for ensuring customers understand how Selector solves their problems, driving measurable platform...
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