Semperis is the industry's most comprehensive Active Directory security and recovery platform, protecting hybrid AD environments from identity-based attacks. Backed by Insight.
About the role
As Associate Vice President, Customer Success you will be a senior regional leader accountable for the Americas Customer Success business, including retention, expansion influence, product adoption, customer value realization, leadership development, and cross-functional execution.
What they're looking for
- We are looking for an experienced Associate Vice President, Customer Success – Americas to join our Global Customer Success team
- 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software
- 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company
- Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization, and cross-functional execution between customer-facing and technical teams
- Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
- Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
More about this role
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.
We are looking for an experienced Associate Vice President, Customer Success – Americas to join our Global Customer Success team.
As Associate Vice President, Customer Success you will be a senior regional leader accountable for the Americas Customer Success business, including retention, expansion influence, product adoption, customer value realization, leadership development, and cross-functional execution. This role leads Customer Success Team Leads / Managers across the region rather than owning an individual book of business and is responsible for building a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
This leader must bring strong...
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