Engage your customers and improve customer loyalty with an AI customer experience platform trusted by enterprises worldwide. Backed by SoftBank VF, Y Combinator and Techstars.
About the role
You'll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You'll work directly with IT and Engineering, and you'll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.
What they're looking for
- You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook
- You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight
- You think about attacker techniques (MITRE ATT&CK is a starting point, not a ceiling) and design detections that actually catch things
- You've built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you're always looking for more places to apply them
- You hold the "secure by default" bar without being the team that slows everyone else down
- You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people
More about this role
Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.
Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.
We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.
We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.
We had a choice: protect what we built, or reinvent ourselves.
We chose reinvention.
In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data,...
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