Engage your customers and improve customer loyalty with an AI customer experience platform trusted by enterprises worldwide. Backed by SoftBank VF, Y Combinator and Techstars.
About the role
The Forward Deployed PM owns the full arc from pilot to production for Delight.ai's AI Agent platform, working directly with customers to deploy, iterate, and prove value, then translating what they learn into product direction back home. This role is for someone equally comfortable in a customer whiteboard session and a GitHub issue thread.
What they're looking for
- You get restless behind a desk. You'd rather be in front of a customer untangling a messy problem than writing a spec about one
- You can read a room: you know when to lead a conversation and when to shut up and listen
- You naturally translate vague customer pain into crisp, actionable product language, and you're already reaching for an AI tool to help structure it faster
- You treat ambiguity as a starting point, not a blocker. You move before the plan is perfect
- You've got a traveler's mindset. A last-minute flight to close a deployment doesn't stress you out, it energizes you
- You obsess over whether a thing actually works in the real world, not just in a demo
More about this role
Most PMs sit behind a roadmap. You'll be in the room where the AI actually gets deployed, then back at HQ making sure what you learned changes the product.
Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.
We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.
We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.
We had a choice: protect what we built, or reinvent ourselves.
We chose reinvention.
In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top....
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