iMessage for Sales. Backed by Y Combinator.
About the role
Customer Onboarding : Lead smooth and impactful onboarding experiences that set customers up for long-term success. Retention Strategy : Design and execute strategies to minimize churn and improve customer retention.
What they're looking for
- **Experience with CRM systems (GoHighLevel, Close.io , Hubspot preferred)
- **Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms
- Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)
- Exceptional communication and interpersonal skills with the ability to build rapport quickly
- Proven ability to manage multiple customer relationships and prioritize effectively
- A proactive and problem-solving mindset with a “figure-it-out” attitude
More about this role
We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.
Customer Onboarding : Lead smooth and impactful onboarding experiences that set customers up for long-term success.
Retention Strategy : Design and execute strategies to minimize churn and improve customer retention.
Relationship Building : Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
Request Management : Ensure customer requests are addressed efficiently by coordinating with internal teams.
Advocate for Customers : Represent customer needs and feedback within Sendblue to inform product development and business strategy.
Insights and Reporting : Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
Upsell Opportunities : Identify and recommend new product features or upgrades that align with...
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