SentiLink combines technology and expertise to help financial institutions stop identity fraud at the application stage. Backed by a16z and Felicis.
About the role
Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency.
What they're looking for
- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
- 4+ years of management experience overseeing a team of Fraud Analysts
- Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes
- Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies
- Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks
- Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways
More about this role
SentiLink stops more than 150,000 fraud attempts and verifies more than 3 million identities every day to protect both institutions and consumers. The problems we work on are challenging, and solving them takes deep domain expertise, rigorous analysis, and a willingness to dig into the details.
At SentiLink, you'll work alongside smart, highly collaborative colleagues who respect each other's time and judgment, take ownership, and follow through on their commitments. Together, we do truly meaningful work protecting the identities of innocent consumers and flagging the fraudsters attempting to exploit them.
We're well capitalized and growing quickly. We already serve 13 of the top 15 U.S. banks, we're expanding into new markets, and we're backed by Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We've been named to the Forbes Fintech 50 and as a 2026 FICO Industry Vanguard Decision Award Winner . We were also the first company to go live with the electronic Consent Based Social Security Number Verification (eCBSV) service, and we've testified before the U.S. Congress on the future of identity.
We want SentiLink to be the best place you've ever worked. We offer generous...
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