Serval is the AI-native ESM that automates employee requests, onboarding/offboarding, just-in-time access, and more. Backed by General Catalyst, Sequoia and Redpoint.
About the role
As Office Manager, you will own the operational backbone of Serval’s headquarters. You’ll ensure our workplace runs seamlessly — from facilities and vendors to internal events and employee experience — enabling the team to do the best work of their careers. You will directly shape how it feels to work at Serval. This role is hands-on. You will directly execute internal events, manage day-to-day logistics, and shape the physical environment in ways that make it energizing, organized, and high-performing.
What they're looking for
- Exceptional organizational skills with high attention to detail
- Clear, professional communication skills and a service-oriented mindset
- Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously
- Comfort working cross-functionally with leadership, finance, and HR stakeholders
- A genuine hospitality mindset and creating thoughtful experiences — you anticipate needs, sweat the details, and take pride in seamless execution
- Comfort owning logistics end-to-end in a highly accountable role
More about this role
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including...
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