Serval is the AI-native ESM that automates employee requests, onboarding/offboarding, just-in-time access, and more. Backed by General Catalyst, Sequoia and Redpoint.
About the role
This is the leader who builds and owns Solutions Engineering at Serval. You'll define the function from the ground up: the strategy, the hiring bar, the playbook, and the technical motion that turns sophisticated IT and security buyers into customers. You'll start as a hands-on, player-coach leader, carrying technical deals yourself while you grow a team of technical sellers, set the standard for how Serval demos and runs technical evaluations, and build the systems SEs will use.
What they're looking for
- 10+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company, including 2+ years leading a Solutions Engineering Organization
- A track record of building or scaling a Solutions Engineering function: hiring the team, setting the bar, and creating the systems (demos, eval frameworks, enablement) that make it repeatable
- Proven ability to sell technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders
- Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck, and you can teach others to do the same
- Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org
- Excellent communication and storytelling, translating complex concepts for both engineers and executives, and the leadership presence to represent Serval at the most senior levels
More about this role
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including...
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