It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Agentic Initiative, part of the Platform & AI Customer Excellence (AI Center of Excellence) team, will be responsible for developing, maintaining, and delivering a portfolio of internal agentic AI innovation, in partnership with Sales, Product Success, Product Management, and Customer Excellence Group at large.
What they're looking for
- 10+ years of technology implementation or solution delivery experience
- Advisory or consulting experience (customer-facing or internal stakeholder-facing) with proven ability to translate technical capabilities into business outcomes
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
- Strong analytical and problem-solving skills with ability to work independently or as part of a team
More about this role
Role Description
The Agentic Initiative, part of the Platform & AI Customer Excellence (AI Center of Excellence) team, will be responsible for developing, maintaining, and delivering a portfolio of internal agentic AI innovation, in partnership with Sales, Product Success, Product Management, and Customer Excellence Group at large. As an AI Architect, you will drive innovation, roadmap, and value realization for agentic AI technology across initiatives through hands-on delivery of ServiceNow's AI capabilities and technical advisory activities. You will also lead AI enablement programs and for the broader Customer Excellence organization.
- Lead hands-on technical implementation and incubation of ServiceNow AI capabilities, including configuration, customization, and solution builds
- Identify, refine, and drive adoption of AI solutions that transform the way we work
- Deliver technical demonstrations, proof-of-concepts, and deep-dive sessions on AI product capabilities
- Own enterprise architecture decisions for AI implementations, ensuring alignment with platform strategy
- Provide technical advice and guidance internally and to customers on how to best utilize ServiceNow's AI...
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