It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
A demonstrated track record of designing, deploying, and operating production software and AI solutions in customer-facing settings, with clear evidence of leading complex engagements to successful business outcomes.
More about this role
This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers.
This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of the group, you set the solution architecture and deployment patterns the FDE team reuses across engagements, and you own the correctness, reliability, and business outcomes of the agentic systems the group delivers. Your work compounds: the patterns you establish are adopted across a growing team and a growing customer base, and your influence extends back into the ServiceNow platform itself.
The role...
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