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Sales Operations Manager

ServiceNow · West Palm Beach, Florida · On-site

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About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.

About the role

Active participation in User Acceptance Testing (UAT) release cycles including: Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation, Test Script creation, and review

What they're looking for

  • Bachelor’s degree in Business, Marketing, or a related field
  • 3 years of experience in sales operations, preferably in a B2B environment
  • Exceptional writing, editing, and communication skills, with a keen eye for detail
  • Strong organizational skills and attention to detail
  • Strong understanding of Quoting processes and tools
  • Proven ability to manage multiple projects and priorities in a fast-paced environment
More about this role

We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our San Diego office (In office 3 days each week). This role will focus on supporting and participating in User Acceptance Testing (UAT), managing our Global Sales Operations newsletter, overseeing quote or booking incident reviews and analytics, and participating in backlog prioritization. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes.

Active participation in User Acceptance Testing (UAT) release cycles including:

Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation, Test Script creation, and review

Participate in User Acceptance Testing

Assist SOPs with any questions or help during User Acceptance Testing

Actively review defects during UAT and help coordinate resolutions for successful signoff

Quoting Process Incident Review & Analytics

Collaborate with DT to regularly review and report out Quote or Booking-related incidents, working with DT to identify root causes and coordinating with relevant teams for resolution

Analyze incident data to identify trends and...

Read the full posting on ServiceNow's site ↗

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