It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
As a Senior AI Agent Engineer | Federal at Moveworks by ServiceNow, you'll be responsible for making our strategic public sector customers successful with the Moveworks platform by accelerating product adoption and innovation across federal civilian, defense, and intelligence community engagements.
What they're looking for
- Curiosity : You are a rapid learner with high technical aptitude and strong generalist instincts to quickly pick up both new technical and mission domains
- Product Excellence : You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for end users
- Entrepreneurial Drive / Grit: You lean into ambiguity and actively seek exposure across engineering, product, and business functions
- Accountability : You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise
- U.S. citizenship required. Eligibility to obtain and maintain a U.S. federal government security clearance (Public Trust at minimum, Secret or higher preferred depending on customer assignment)
- 5+ years of experience in a customer-facing technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer
More about this role
As a Senior AI Agent Engineer | Federal at Moveworks by ServiceNow, you'll be responsible for making our strategic public sector customers successful with the Moveworks platform by accelerating product adoption and innovation across federal civilian, defense, and intelligence community engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering — with a deep appreciation for working hands-on with products, technical problem-solving, and architecting solutions.
Your primary mission is to translate complex business challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities within our offering but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform and roadmap.
- Full-stack Ownership : Partner deeply with federal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch — while navigating the...
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