It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in software engineering or technical leadership, with 3+ years managing engineers, ideally including senior, staff, or principal-level ICs
- A track record of leading complex platform initiatives and high-stakes releases to production, and turning around at-risk, high-visibility work
- Enough technical depth to be credible with Principal and Staff engineers on architecture, system design, and troubleshooting
- Experience building or integrating AI and GenAI into production systems, including agents, LLM-based workflows, or agentic automation
- A bias for standards over shortcuts, and the judgment to know when a gate applies, when it doesn’t, and how to hold that call across a team
- Proven ability to build the operating machinery of an engineering team: standards, rubrics, staffing models, and reusable patterns that raise consistency
More about this role
We build the workflow and automation engines that power how work gets done across the ServiceNow Platform. Our engines process billions of workflow transactions every month across enterprise customers, and we’re now extending that foundation to support AI-native, agentic workflows.
As Senior Manager, Software Engineering, you lead that team. You lead people, own delivery outcomes, and set operating standards, working on some of the highest-stakes problems in the org. This is a hands-on leadership role. Close enough to the work to go deep with an engineer on a hard production issue, senior enough to own the trajectory of the whole team.
- Lead, coach, and grow the team, including Staff, Sr, and Jr-level ICs, owning hiring, ramp, performance, and career development, and building the bench that carries the org forward.
- Own delivery outcomes across your part of the platform, from major architecture initiatives and releases to the production escalations where depth and experience matter most.
- Serve as the senior escalation owner for critical production issues, running path-to-green plans and coordinating resolution across engineering, product, and support.
- Set and uphold the...
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