It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Customer Outcomes Senior Principal Platform Architect is a technical role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 15+ years progressive experience as part of a professional services organization, or equivalent education/experience
- Ability to travel up to 25%
- Creativity with comfort running programs independently within complex environment
- Experience driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable
More about this role
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.
The Customer Outcomes Senior Principal Platform Architect is a technical role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This role is focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers,...
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