About ServiceNow
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
What they're looking for
- 12+ years of software or enterprise product management experience
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Strong understanding of conversational AI, generative AI, agentic systems, or related technologies
- Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations
More about this role
- Own the roadmap, vision and requirements for conversational AI features.
- Turn customer feedback into product improvements and roadmap priorities.
- Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market intelligence into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
- Create clear PRDs, epics, stories, acceptance criteria, and success metrics.
- Disambiguation and clarification
- AI Processing and progress messages
- Document and multimodal experiences
- Slot...
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