It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
ServiceNow is looking for a Senior Staff Inbound Product Manager to own and build a new AI tool suite that shows a customer exactly where agentic AI will pay off in their business: the highest ROI workflows to agentify, whether their data is ready and build AI tools to fix it, and demonstrate the projected return.
What they're looking for
- Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) with hands-on product ownership of LLM-based systems and real-world failure modes
- Proven ability to collaborate across diverse, cross-functional teams
- Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
- Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
- Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
- Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive choices
More about this role
ServiceNow is looking for a Senior Staff Inbound Product Manager to own and build a new AI tool suite that shows a customer exactly where agentic AI will pay off in their business: the highest ROI workflows to agentify, whether their data is ready and build AI tools to fix it, and demonstrate the projected return.
This is a single threaded owner role for a builder. You’ll collaborate with customers and internal teams such as forward deployment engineering, solutions consultants to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company.
- Own AI tooling from vision and roadmap to execution and launch. Set the standard for rigor and executive grade output on a fast moving, high visibility bet.
- Define and drive multi-quarter strategy for core platform components and align with engineering on sequencing and tradeoffs.
- Consolidate existing isolated toolsets, by deeply integrating them into one experience while adding new capabilities to build ServiceNow’s most comprehensive pre-sales AI tool suite. Tooling includes mining...
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