It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
This Solution Architect is a functional and technical expert who shapes and governs enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. The role requires a strategic mindset focused on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks – providing advisory leadership during pre-sales, delivering enterprise architecture guidance on direct customer engagements, and representing strategic portfolio priorities within ServiceNow (e.g.,...
What they're looking for
- 10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within a professional services or consulting organization, or equivalent education and experience
- Experienced in leading strategic architecture reviews and portfolio governance sessions with enterprise customers, driving executive alignment on multi-product platform strategies and long-term architectural vision
- Exceptional ability to communicate complex enterprise architecture concepts through visual modeling, architecture blueprints, and structured frameworks that resonate with both executive and technical audiences
- Ability to operate independently on complex, ambiguous engagements managing competing priorities, driving issues through to resolution, and making sound architectural decisions without requiring close direction
- A demonstrated curiosity for emerging technologies and a drive to apply new capabilities to real-world platform challenges
- Strong ability to build trusted relationships with remote and in-person stakeholders across all organizational levels
More about this role
This Solution Architect is a functional and technical expert who shapes and governs enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. The role requires a strategic mindset focused on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks – providing advisory leadership during pre-sales, delivering enterprise architecture guidance on direct customer engagements, and representing strategic portfolio priorities within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Engineering).
The Solution Architect will bring strategic portfolio management expertise, enterprise architecture leadership, and deep cross-domain product knowledge to drive transformational outcomes for our customers and partners
- Serve as the architectural authority on customer engagement teams owning the strategic platform portfolio across multiple ServiceNow workflow domains, ensuring alignment to each customer's long-term technology landscape, and establishing enterprise governance frameworks and architecture standards.
- Define and govern enterprise-grade ServiceNow architectures, applying TOGAF or equivalent...
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