About ServiceNow
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
What they're looking for
- Experience in applying customer-centered research techniques to product definition and designs
More about this role
- Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption
- Apply and adapt appropriate research techniques and methods for specific project needs
- Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases
- Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing
- Provide direction, vision and leadership for large collaborative efforts
- Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
- Provide mentorship to other members of the team and champion the discipline across the organization
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows,...
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