It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
You will own a piece of that portfolio outright. What it does, who it is for, what “good” means, and whether we are honestly there yet.
What they're looking for
- Have owned an AI-Native product end to end and been the person accountable for its quality bar. For most people this means eight or more years in product management, but we care about the ownership, not the years
- Can do your own analysis. You should be comfortable pulling your own data and understanding how a metric was built before you rely on it
- Stay curious, and can find the signal in the noise
- Document your position clearly and justify your approach. Decisions here get made through research and documentation
- Are willing to own the outcome when the org chart is ambiguous about who should, which happens often
More about this role
Zero Touch Support exists to make working with your IT department easy and pain-free.
That is a bigger surface than any one product. It starts at the front door, where Moveworks, Employee Slate, and our chat experiences meet employees inside the tools they already use and resolve most of what they need before a ticket ever exists. When something does need real work, our AI Specialists pick it up, carry it end to end, and close it. Voice AI does the same for the people who would still rather pick up the phone. Employee Insights shows us and our customers where the friction actually sits, so the whole system improves on a loop instead of on a release cycle.
Put together, that is the difference between an employee filing a ticket and waiting, and an employee just getting on with their day.
You will own a piece of that portfolio outright. What it does, who it is for, what “good” means, and whether we are honestly there yet.
The interesting part of this job is not the model. It is everything around the model. Every customer environment is different: different knowledge quality, different catalog, different naming conventions, different appetite for letting an agent act on its own. An...
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