Startups · AI

Staff Machine Learning Engineer, GAI Search Relevance - Moveworks

ServiceNow · Mountain View, CALIFORNIA · On-site

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About ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Backed by Greylock and Sequoia.

About the role

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding.

What they're looking for

  • First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
  • Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
  • Background in text processing, information retrieval, natural language understanding, or machine learning
More about this role

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

  • Craft new ranking features and optimizing existing ones to enhance relevance metrics
  • Develop algorithm framework to support diversified ranking features
  • Design platform and tooling to enable...

Read the full posting on ServiceNow's site ↗

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