Efficiently develop, train, and deploy AI models in any cloud environment. Access on-demand GPUs across multiple GPU clouds and seamlessly scale ML inference for optimal performance. Backed by Y Combinator.
About the role
We're hiring a Customer Success Engineer II to help customers successfully use and scale AI infrastructure on Shadeform. As a technical point of contact, you'll investigate and resolve infrastructure, hardware, and platform issues, coordinating with internal teams and providers to tackle complex challenges and ensure customers get timely, effective support.
What they're looking for
- 2+ years in a customer-facing technical role (Customer Success Engineering, Technical Support, Solutions Engineering, or similar), ideally supporting infrastructure or cloud products
- Strong Linux fundamentals: comfortable navigating the command line, reading logs, diagnosing networking and hardware issues, and troubleshooting performance problems
- Proven ability to manage multiple issues and deployments in parallel without dropping details or missing timelines
- Excellent written and verbal communication, with a track record of explaining technical concepts clearly to both technical and non-technical audiences
- A customer-first mindset paired with the judgment to know when to escalate, when to dig deeper, and when to loop in providers or internal teams
- Comfort working in a fast-moving environment where priorities shift and processes are still being built
More about this role
Shadeform is the cloud marketplace for GPU infrastructure. We make it simple for AI teams to find, compare, and launch GPU capacity across every major cloud provider. We're a small, fast-moving team building critical infrastructure for the AI era.
We're looking for people who are genuinely excited about this space, comfortable with ambiguity, and want to do some of the best work of their careers.
We're hiring a Customer Success Engineer II to help customers successfully use and scale AI infrastructure on Shadeform. As a technical point of contact, you'll investigate and resolve infrastructure, hardware, and platform issues, coordinating with internal teams and providers to tackle complex challenges and ensure customers get timely, effective support. You'll communicate clearly throughout the resolution process, maintain documentation that improves operational efficiency, and identify opportunities to enhance the customer experience. Success means consistently delivering high-quality support, meeting customer success objectives, and helping customers reliably access the infrastructure they depend on.
Investigate, troubleshoot, and resolve customer-reported issues across...
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