ShareCRM is an AI-powered, customizable and affordable enterprise CRM solution to seamlessly integrate and empower every aspect of your business.
About the role
This position is responsible for processing all release of information (ROI) requests in a timely , efficient and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.
What they're looking for
- High school diploma or GED required
- Minimum of 3 years’ ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong organizational and multitasking skills essential
- Proficiency in Microsoft Office applications
- Strong documentation, communication, and customer service skills
More about this role
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .
This position is responsible for processing all release of information (ROI) requests in a timely , efficient and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations....
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