ShareCRM is an AI-powered, customizable and affordable enterprise CRM solution to seamlessly integrate and empower every aspect of your business.
About the role
Serving as a resource and assisting the team of Customer Service Representatives (CSR’s) with questions related to escalated or technical issues.
What they're looking for
- GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses. College course work is desirable
- Minimum of 2 years previous call center or customer service experience
- Ability to work effectively with all levels of management and other colleagues, demonstrating leadership, initiative, and a customer service orientation
- Possessing analytic skills and a technical acumen, computer competencies should include: word processing, spreadsheet, and database management
- Ability to work independently but also thrive in a team environment built on information sharing
- Demonstrating interpersonal abilities used to build relationships that contribute to the team’s success
More about this role
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .
Under the supervision of the Customer Service Manager, the Customer Service - Escalations team member’s primary responsibilities include:
Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.
Researching, responding, and providing a resolution, within the appropriate timeframe , to member inquiries submitted via phone, chat, email, or fax.
Provide support for the customer service team...
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