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About the role
The Fleet Support Specialist is the frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role directly impacts mission success, customer trust, and continuous product improvement.
What they're looking for
- Demonstrated troubleshooting and mechanical/maintainer experience
- Ability to work independently while contributing effectively within a small, high-performing team
- Strong written and verbal communication skills, particularly in customer-facing technical environments
- Experience operating in dynamic, unpredictable, or austere environments
- Customer-focused mindset with strong accountability and follow-through
- Ability to acquire and maintain Shield AI Air Vehicle Operator Certification
More about this role
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube .
The Fleet Support Specialist is the frontline technical authority responsible for maintaining operational readiness across Shield AI customer fleets. This role directly impacts mission success, customer trust, and continuous product improvement.
You will troubleshoot complex aircraft and system-level issues, support operators and Field Service Representatives in real time, and partner cross-functionally to resolve fleet-wide challenges. You serve as the bridge between the field and Engineering, translating operational realities into actionable technical solutions and product improvements.
This position requires strong technical judgment, adaptability, and the...
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