About ShipBob
Backed by SoftBank VF, Y Combinator and Menlo.
About the role
The Lead Merchant Success Manager owns premier account management strategy for a portfolio of enterprise-level merchants at ShipBob . This role drives domestic and international expansion, builds executive-level relationships, and partners closely with internal teams to deliver seamless operations and an exceptional merchant experience.
What they're looking for
- Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio
- Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience
- Source and close expansion deals within your merchant book of business
- Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants
- Partner cross-functionally with internal stakeholders to continuously improve the merchant experience
- Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies
More about this role
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
The Lead Merchant Success Manager owns premier account management strategy for a portfolio of enterprise-level...
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