About ShipBob
Backed by SoftBank VF, Y Combinator and Menlo.
About the role
The Operations Implementation Manager is a critical member of ShipBob's Supply Chain Quality organization, responsible for leading the end-to-end operational onboarding of new ShipBob merchants across our U.S. fulfillment network. This role owns the merchant implementation lifecycle from post-sale handoff through graduation, ensuring each merchant achieves and sustains strong operational performance before transitioning to Merchant Success.
What they're looking for
- Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally
- Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging
- Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations
- Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments
- Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes
- Comply to all food safety and compliance policies and regulations
More about this role
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
The Operations Implementation Manager will join ShipBob’s growing Supply Chain team responsible for understanding the...
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