About ShipBob
Backed by SoftBank VF, Y Combinator and Menlo.
About the role
You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Senior Operations Manager , Fulfillment Operations. The backup for this role is the Senior Operations Manager, Fulfillment Operations.
What they're looking for
- Direct several operational aspects including distribution operations, customer service, human resources, and recruiting
- Ensure that we meet and exceed our merchant’s expectations
- Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility
- Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities
- Hire, train, coach and motivate team members in your facility, you will be responsible for setting the team’s goals and managing them
- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements
More about this role
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Shift: Night Shift; must be willing to work any shift at ShipBob, including nights and weekends based on business...
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