ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
About the role
We’re looking for a sharp, organized, and relationship-driven Implementation Manager, Enterprise to quarterback the onboarding experience for our most complex and high-value merchant accounts. You won’t be writing code or configuring systems — but you will be the engine behind every moving part, ensuring that internal teams (Tech Solutions, Launch Ops, and more) are aligned, coordinated, and delivering flawlessly.
What they're looking for
- 4–6 years in project management, onboarding, or client implementations
- 3PL, logistics, eCommerce, or SaaS background a big bonus
- Experience leading enterprise clients through complex rollouts
- PMP, Lean Six Sigma, or similar cert? Sweet
- Strong Google Suite + project management tool experience (Smartsheet, Asana, etc.)
- Bonus points for bilingual (English/Spanish)
More about this role
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
We’re looking for a sharp, organized, and relationship-driven Implementation Manager, Enterprise to quarterback the onboarding experience for our most complex and high-value merchant accounts. You won’t be writing code or configuring systems — but you will be the engine behind every moving part, ensuring that internal teams (Tech Solutions, Launch Ops, and more) are aligned, coordinated, and delivering flawlessly.
If you're obsessed with planning, love herding cross-functional cats, and can manage enterprise timelines with style and grace — then you’re our kind of people.
🚀 Lead the Enterprise Launch Plan
- Be the primary driver for complex merchant onboarding projects from contract to go-live.
- Run kickoff sessions, align on goals, gather operational/technical requirements, and launch personalized project plans.
🤝 Align the Internal Crew
- Serve as the internal project manager for Tech, Launch, Product, and Ops — you make sure everyone knows the plan and plays their...
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