ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
About the role
As a member of the Operations Excellence organization, this role focuses on building capability across our fulfillment operations: both how quickly and confidently new hires reach full expected performance, and how well our supervisors and operations leaders are equipped to develop the teams they lead.
What they're looking for
- Bachelor's degree in supply chain management, industrial engineering, education, organizational development, or a related field
- Minimum of 8 years of experience in e-commerce fulfillment operations, operational training/learning ownership, or process optimization, including at least 3 years leading teams or network-wide programs
- Demonstrated track record of measurably improving ramp speed, productivity, or time-to-competency for a frontline hourly workforce
- Proven experience building frontline leadership capability, including designing and delivering supervisor or manager development programs in an operations environment
- Deep understanding of learning curve dynamics, skill acquisition, and how adult learners build manual and cognitive proficiency in a production environment
- Excellent analytical and problem-solving abilities with a detail-oriented mindset, and the ability to turn performance data into actionable insight using tools such as MS Excel, Google Sheets, Tableau, etc
More about this role
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
As a member of the Operations Excellence organization, this role focuses on building capability across our fulfillment operations: both how quickly and confidently new hires reach full expected performance, and how well our supervisors and operations leaders are equipped to develop the teams they lead. With a scope spanning all ShipMonk fulfillment centers, this leader will develop and continuously improve the training programs, certification standards, leadership development, and coaching practices that help associates build skill faster and help leaders sustain strong performance over time.
- Own network-wide time-to-rate for all hourly FC roles: define the ramp curve standard for each activity type, measure actual performance against it, and drive continuous reduction in days-to-full-rate.
- Design and own the new hire experience from hour one through rate attainment, including pre-boarding, day-one orientation, hands-on skill training, certification, and structured...
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