ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
About the role
Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes.
What they're looking for
- Reliable attendance and punctuality
- Strong work ethic with the ability to manage-through multiple, competing priorities
- Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting, comfortable with operations processes and flow
- Proven skills observing performance and identifying performance gaps
- Exceptional verbal and written communication skills, capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes
- Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role
More about this role
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.
The pay for this position is $19.50/hour with weekly pay
- Support and execute the weekly training plan, per facility, per shift schedule
- Support local continuous improvement and engagement initiatives, particularly those focused on...
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