ShyftOff is revolutionizing how contact centers staff. We're helping centers adapt to agents' demands for flexibility, where 40-year best practices now fall short. We killed 8-hour schedules, mandatory OT, commuting, and low-income wages. Backed by Florida Funders.
About the role
You’ll own the day-to-day experience of agents across our client programs—making sure they have what they need to show up confident, informed, and ready to perform. You’re the connective tissue between agents, operations, quality, and workforce management. When something’s off, you spot it early. When agents need help, you’re the first person they turn to.
What they're looking for
- Above all, you care about people. You get energy from helping agents succeed, and you take pride in being the person they trust when something goes wrong
More about this role
ShyftOff is the workforce delivery platform that makes contact center operations radically simpler. We combine automation, analytics, and top global talent to help companies run high-performing support operations without the overhead. We’re scaling fast, backed by leading investors, and building the future of how work gets done.
You’ll own the day-to-day experience of agents across our client programs—making sure they have what they need to show up confident, informed, and ready to perform. You’re the connective tissue between agents, operations, quality, and workforce management. When something’s off, you spot it early. When agents need help, you’re the first person they turn to.
This is a hands-on individual contributor role in a remote environment. You’ll work across time zones, inside multiple client systems, and with teammates who move fast. If you thrive when things are dynamic and love making other people successful, this is your role.
You’ve spent 2–4 years in contact center operations, BPO, client services, or a related support environment—and you’ve seen enough to know what good looks like. You might have been a team lead, a QA analyst, a trainer, or a supervisor. What...
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