Build and run AI apps, dashboards, and agents on governed warehouse data. Sigma lets every team build with chat, a spreadsheet, SQL, or Python.
About the role
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
What they're looking for
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
- 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
- Strong analytical skills with a proven ability to solve complex problems using data
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
More about this role
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
- NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
- Success Plans:...
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