Build and run AI apps, dashboards, and agents on governed warehouse data. Sigma lets every team build with chat, a spreadsheet, SQL, or Python.
About the role
Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?
What they're looking for
- 2+ years working in Renewals / Customer Success role
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Strong negotiation and objection handling skills that allow for value-based contract negotiations
- Strong process management and detail oriented skills
- Strong customer management skills, including soft skills
More about this role
Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?
We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business.
- Develop professional and personal relationships with key stakeholders within each customer account
- Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage
- Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
- Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances.
- Be able to communicate feedback and insights to the business. to improve product and customer experience
- Serve as an advocate for our customers and set appropriate expectations
-...
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