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About the role
We are seeking candidates with Account Executive experience for a Solution Specialist job opening in Austin, Texas. The Solution Specialist is a hybrid position at the intersection of Sales, Onboarding, and Customer Success, in a role critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle.
What they're looking for
- 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred)
- Proven ability to manage both customer acquisition and early-stage onboarding/implementation
- Strong consultative skills with the ability to uncover customer needs and align solutions
- Excellent communication and relationship management skills
- Comfortable working cross-functionally with Marketing, Product, and Engineering
- High energy, proactive, and adaptable in a fast-paced environment
More about this role
We are seeking candidates with Account Executive experience for a Solution Specialist job opening in Austin, Texas. The Solution Specialist is a hybrid position at the intersection of Sales, Onboarding, and Customer Success, in a role critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success.
- Customer Acquisition & Growth
- Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads.
- Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals.
- Onboarding & Implementation (First 90 Days)
- Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.
- Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources.
- Ensure smooth activation and that usage milestones are met in the first 90 days.
- Customer Retention & Expansion (Early Lifecycle)
-...
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