About Silo Help us rebuild the oldest system in the world — the agricultural supply chain Silo builds the software that fresh produce runs on. Backed by a16z.
About the role
Silo builds the technology that runs the produce and food supply chain — from the Silo Platform, our ERP for wholesalers, distributors, shippers, and importers, to Pet Tiger, our agricultural labor management platform. We're hiring Customer Success Managers across experience levels — from entry-level CSM I through Senior CSM — to own the full relationship with our customers on both product lines: driving adoption and renewal, and serving as their first point of contact when something isn't working.
More about this role
About the Role
Silo builds the technology that runs the produce and food supply chain — from the Silo Platform, our ERP for wholesalers, distributors, shippers, and importers, to Pet Tiger, our agricultural labor management platform. We're hiring Customer Success Managers across experience levels — from entry-level CSM I through Senior CSM — to own the full relationship with our customers on both product lines: driving adoption and renewal, and serving as their first point of contact when something isn't working.
This is a blended role by design. Unlike a traditional CSM seat that hands support tickets off to a separate team, our CSMs own both sides of the customer relationship — proactive account management and reactive, front-line support — for the customers in their book of business. You'll be the person a customer calls whether they want to talk about renewing their contract or their invoice totals don't match their purchase orders. That end-to-end ownership is what makes the relationship stick.
What You'll Own
Every CSM on this team — at every level — independently exercises judgment across account strategy, product recommendations, and problem resolution. This isn't a...
Browse similar: Startup jobs · Remote jobs