Backed by SOSV.
About the role
Simbe's Data Science & Analytics team is looking for a Senior Service Analyst to own end-to-end visibility into how well we're delivering on our client commitments. You'll sit at the intersection of client success, engineering, and operations. You will be building the processes, owning the investigations, and strengthening the cross-functional partnerships that keep our service quality measurable, accountable, and continuously improving.
What they're looking for
- Experience with SLA/SLO tracking or service-level reporting in a SaaS or tech operations context
- Strong SQL and data querying skills. Comfortable working in BigQuery or equivalent cloud warehouse
- Experience building and maintaining dashboards in BI tools (Looker preferred)
- Exceptionally organized, able to manage multiple workstreams, track open issues across teams, and keep documentation current without prompting
- High attention to detail: you notice when numbers don't add up, when a trend breaks pattern, or when a process step was skipped
- Clear communicator across technical and non-technical audiences, able to translate data findings into crisp operational recommendations
More about this role
San Francisco Bay Area (Hybrid — Burlingame office 2-3x/week required)
Must currently reside locally; this is not a remote-eligible role.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.
Simbe's Data Science & Analytics team is looking for a Senior Service Analyst to own end-to-end visibility into how well we're delivering on our client commitments. You'll sit at the intersection of client success, engineering, and operations. You will be building the processes, owning the investigations, and strengthening the cross-functional partnerships that keep our service quality measurable, accountable, and continuously improving.
This is a delivery-driven role, not analytics for its own sake. Success is measured by whether our clients received accurate, timely data, not by the elegance of the analysis.
This role demands someone who is analytically rigorous and operationally disciplined. You'll be tracking...
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