Backed by SOSV.
About the role
Simbe is seeking a Technical Support Analyst with strong technical depth to investigate and resolve customer issues across our robotic and software systems. This role is a direct contributor. The expectation is to resolve a meaningful share of incoming issues, not route them. You will work with internal diagnostics, telemetry, system logs, and monitoring tools to diagnose problems at their root, and collaborate with Engineering and Operations to close them.
What they're looking for
- Bachelor's degree or equivalent practical experience
- Demonstrated technical troubleshooting ability for hardware, software, or systems
- Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
- Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work
- Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows
- Strong analytical thinking and methodical approach to problem-solving
More about this role
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.
This is a contract role with potential to convert to full-time based on performance and business need.
Simbe is seeking a Technical Support Analyst with strong technical depth to investigate and resolve customer issues across our robotic and software systems. This role is a direct contributor. The expectation is to resolve a meaningful share of incoming issues, not route them. You will work with internal diagnostics, telemetry, system logs, and monitoring tools to diagnose problems at their root, and collaborate with Engineering and Operations to close them.
As other team members focus on building and improving Simbe's support processes and infrastructure, this role will be a key contributor to the quality and capacity of the support team, helping shape how investigations are run and creating leverage through tooling and documentation.
Simbe expects...
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