At-Home health monitoring with silicon photonic chips for data centers. Backed by Y Combinator.
About the role
As Head of Consumer Experience, you will own the end-to-end D2C customer experience and help build the systems, insights, and product experiences that drive long-term consumer engagement and retention.
What they're looking for
- 7+ years of experience in Customer Experience, Customer Success, Product, Consumer Strategy, Growth, or related roles
- Experience working with a direct-to-consumer, subscription, digital health, healthcare, wellness, or consumer technology business
- Strong product instincts and experience partnering closely with Engineering & Product, S&M
- Deep understanding of customer lifecycle management, engagement, retention, and churn reduction
- Highly analytical, with the ability to use data to identify opportunities and measure impact
- Exceptional empathy for consumers and a strong ability to understand customer needs
More about this role
SiPhox Health is building the leading home testing platform for biomarkers across inflammation, hormones, and metabolic and cardiovascular health. Six in ten Americans live with a chronic disease, and our mission is to make early detection possible from home.
1. Mail-in blood testing: Growing more than 50% quarter over quarter, and the most comprehensive and highly rated at-home blood testing available today.
2. At-home blood testing device: Planned launch in 2027. Our chip-based module combines biochemistry with integrated photonics, electronics, and microfluidics, protected by more than 50 patents.
SiPhox is an MIT startup backed by Tier I investors including Y Combinator, Khosla Ventures, and Intel Capital.
As Head of Consumer Experience, you will own the end-to-end D2C customer experience and help build the systems, insights, and product experiences that drive long-term consumer engagement and retention.
This role sits at the intersection of Customer Experience, Product, Growth, Retention, and Relationship Management. You will be responsible for deeply understanding our consumers, identifying friction throughout the customer journey, and working cross-functionally to create...
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